The system serves thousands of sales and contact center representatives of Israel’s Tier-1 service provider, Bezeq
April 30, 2012 – Incentives Solutions, a leading provider of SPM Technologies and Solutions, today announced the completion of a strategic implementation of Sales and Service Performance Management (SPM) for the private consumers division of Bezeq. The project is part of Bezeq’s business transformation to dynamically cope with the ongoing changes in regulations and competition landscape of Israel’s telecom market.
The system measures a full range of performance KPI’s to improve service and increase sales, as it streamlines the management of complex compensation plans and reduces the operating costs of sales and service performance management systems. The system interfaces with the central data warehouse and other operational systems of Bezeq on an ongoing basis.
The project, delivered by Incentives Solutions Ltd. and based on the innovative INCENTIVES–SPM tool, which allows great flexibility and fast adaptation to changing needs in the administrative controls. The process and financial dashboard module allows real-time transparency for employees and managers, viewing their personal performance metrics and compensation calculations. The system serves for managing thousands of contact center representatives, sales and service representatives and technicians in various fields of operational organization.
According to Mr. Lior Deri, director of Bezeq’s headquarter private consumers division, “the solution guides our representatives in improving their effectiveness and the service provided to our customers, aligning their performance with the organization’s strategy and significantly increase the customer engagement”.
According to Amir Fishlevich, Co-CEO of Incentives Solutions “ The growing complexity and competition in the telecom business require dedicated and strategic “expert system” both for employees as well as for their managers. We would like to thank the project team at Bezeq, which contributed greatly to its success, while meeting the schedule and budget targets. ”
About Incentives Solutions
Incentives Solutions is a global provider of flexible and comprehensive performance measurement and incentive pay best-of-breed systems that increases both employee and channel partners’ results driven motivation, while significantly decreasing administrative and IT costs.
The user friendliness and flexibility of the products enables rapid Return on Investment (ROI), low Total Cost of Ownership (TCO), and full compliance with financial regulatory requirements. Within a short period of time, Incentives Solutions has established itself as the market’s leading solution provider.
Among our clients: Amdocs, AIG, Coca Cola, Nestle, Orange, Nextel del Peru, Bezeq, Cellcom, Ayalon Insurance, Phoenix Insurance.
Company website: www.incentives-solutions.com.