Incentives Solutions for employees in the Telecommunication industry

Industry Challenges

The competition and the growth opportunities of telecom companies, coupled with increasing commoditization of products and value added services (VAS), means you must retain agility and your creative edge at all times. You rely heavily on innovations, trend readiness, prices and level of service to differentiate your business, increase ARPU and reduce customer churn. Keeping your employees and channel partners aligned, with your strategic goals, tactical objectives and special promotional campaigns are indeed a tough challenge. Retaining your top performers, and keeping them motivated and committed (especially in your contact centers) presents a tremendous opportunity for operational savings.  

Our Solution - INCENTIVES-Pro and INCENTIVES-SPM

Incentives Solutions has a proven successful track record with multiple leading cellular and land operators, TV operators, ISP and Triple players. Our solutions helps you align employee performance at all levels and all disciplines of your company, with your corporate objectives, growth targets and quest for excellence, while reducing operational costs, and maximizing your Return On Incentives (ROI) by:  

• Motivating your sales and service staff : With INCENTIVES-SPM solution, you can offer any type of incentive program with full spectrum of commissions for your sales, customer contact centers (CSR), retail stores and service depots, channel distribution network and other disciplines in your company.
• Transparency and performance excellence: with the i-Focus dashboard each and every employee, manager and channel has access to the most updated information from their own private desktop including Next Best Action (NBA) suggestions generated automatically from the system, self-service tools, simulation capabilities and other features to help gain commitment and ownership.  For employees away from the office SMS messages are sent daily.
• Adapting compensation plans to market demands: INCENTIVES-Pro ’s flexible data driven software enables you to design or modify customized solutions, simulate and check them prior to implementation, and easily deploy compensation plans.
• Implement changes in real-time: Incentives Solutions agile technology platform allows you to implement changes in real-time, and employees can check for updates on new incentive opportunities with the unique i-Focus dashboard.
• Predicting future profits : With the Analytics Module you will gain in-depth reporting for operational, processes and analytical requirement to make sound business decisions based on the system's comprehensive data and information.
• Regulatory and Fiscal management:  INCENTIVES- Pro provides an end-to-end full audit "check and balance", log file and tracked changes, electronic signature and other tools to eliminate overpayments and comply with SOX and internal regulations. 

Read a case study to learn how a telecom company has implemented Incentives Solutions’ ICM and SPM solutions.

Contact us  to discuss how Incentives Solutions can give you a competitive edge in the world of Telecom.